Tuesday, November 04, 2008

Thanks to Magura, Gravity Dropper, Manitou, Shimano, Tom Fallon, Brian Popplewell, Richard, Martin, Tom Mac, Brian Herrman and Josh Orland

If you are one of those "do-it-yourself-bike-mechanic-wanna-be" like me with many questions on how to fix, clean, replace or service bike parts, I encourage you to ask for help. I frequently call or email bike companies and visit bike stores with questions on what to do and how, and almost always I find incredible support. Here are some examples:

Magura: for many years I have used Marta Magura brakes on my three mountain bikes as you can appreciate in the picture below. These brakes are super light and great for feathering for super smooth riding. Jeff, Jude and Matt (all of them work at Magura) have taught me their tricks to calibrate, bleed, replace master cylinders and calipers through emails, phone calls and in person at the races.
The coolest thing of Magura is that they take their products very seriously so when I have an issue with my brakes they always help me to take care of it or guarantee the part. Below is a picture of the recently replaced master cylinders on one of my three mountain bikes.

Gravity Dropper: I ventured myself into servicing the gravity droppers I have in two of my mountain bikes. I changed the housing and cable and cleaned all the parts. In the process I ruined the screws that hold the cap of the lever and the seat post cap where the magnets are located. I called them and not only they sent me new screws but they gave me several tips and encouraged me to go ahead and service them myself. Now they both work like when they were brand new!

Manitou: I decided to purchase a Manitou Swinger-SFS X6 Coil Shock to install it one of my bikes (I had an air rear shock but I like coil suspension so now 2 of my mountain bikes have front and rear coil suspension). But the bolts I ordered with the rear shock didn't fit the frame. I emailed and called Shanan at Manitou who told me which bolts I needed and sent them to me! My bike now is ready to go!

Shimano: one of my Shimano SPD pedals lost one of the screws holding the pedal spring. I called Shimano and somebody (I forgot his name!) really nice and patient not only sent me several extra screws but took the time to tell me over the phone how to put the screw in the pedal without forcing it. I then sent him an email thanking him so much for his explanation and he sent me 3 pairs of Shimano socks!!! And my pedal is working just fine!

I want to thank my friend Tom Fallon for encouraging me to research how to work on my bikes, for showing me how to do it and for pushing me to do it myself. Also thanks to him I ride probably the only Santa Cruz Blur XC with front and rear coil suspension. Tom fabricated special parts for the frame to fit an longer eye-to-eye rear shock so he could fit a coil one and with a Titanium spring so the bike is still quite light, great for technical cross country riding and some dirt jumping too, check it out below:

Also thanks to Brian Poppewell, Richard and Martin at Mike's Bikes for their continuos support, and for inviting me to one of their bike mechanic training which gave me the opportunity to observe an expert from Fox shocks servicing several fork models. And guess what... one of the forks being serviced at the training was mine! :-)

And last but not least, thanks to Josh Orlando, Brian Herrman, and Tom Mac at Fairfax Cyclery for helping me finding out the right bolts I needed for my new Manitou rear shock, and also for encouraging me to finish servicing my fork and celebrating me for doing it!


Anonymous said...

Thank You Celia for "representing" so well and for the feedback.
We really appreciate your acknowledgments.
I look forward to more interaction together so let us know if and when we can help.

Magura USA

Celia said...

sure! let me know when you are in the area to hook up for a ride!

Celia said...
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